Carley Geiss’s article “”Connecting Practical Doings to Cultural Meanings: Exploring the Work of Moral Mediators in Human Service Organizations” was awarded The Graduate Student paper of 2019 Award of the ASA Section Sociology of Emotion! Congratulations, Carley!
In her article, the author demonstrates how case managers employ an emotional labor technique of drama dilution, or work done to add ambiguity to public storytelling in ways that leave more space for variations of deservingness, success, and morality. Her article emphasizes the paradoxical nature of public organizational narratives and highlights the need for continued exploration of day-to-day work in conjunction with organizational structure and cultural values and beliefs.
The review of the book has been published on Early View of Symbolic Interaction. SSSI Members can download the article by clicking the image below. To join SSSI and subscribe to Symbolic Interaction from $35 (£30) please click HERE.